Frequently Asked Questions

Contact 

Need help with an order? 

If you need help with an order or have a question you'd like answered before placing an order, please contact us at info@quittnerhome.com and we'll respond within 48 hours. Members of the Trade should email trade@quittnerhome. 

Are you with the media? 

If you're interested in writing about our work — that's awesome! We'd love to speak with you. Please email us at info@quittnerhome.com to coordinate an interview or visit. 

Are you a member of the Trade? 

Learn more about our Trade Program here. 

Frequently Asked Questions

When should I expect my order to ship? 

We ship orders on Tuesdays and Fridays, and orders of in-stock items will ship on the shipping day following the date the order was placed. For example, if you ordered an in-stock item on a Tuesday it will most likely ship on Friday. 

Many of our items do have lead times ranging from 1 to 12 weeks. Orders that include these items will ship within that lead time window. We can often ship orders with sooner than estimated. If you're order is ready early, it will ship sooner than expected. We aim to pleasantly surprise you! 

Do you offer gift cards? 

Not yet, but maybe soon! 

Can I come visit? 

Of course! Our store in Germantown, New York is open to the public and the hours are on the "Visit Us" page of our website. If you'd like to visit our workshop, you'll need to make an appointment in advance as we cannot accommodate drop-ins. Please email us at info@quittnerhome.com for an appointment. 

Shipping

What shipping carriers do you use? 

We primarily ship with UPS and USPS. 

Do you ship internationally? 

Yep! But we need to quote shipping separately because it can get pricey. If you are looking to order from outside the US, send us an email! And if you are hoping to use or install our lighting pieces outside of the US, we recommend contacting us in advance to discuss. 

My order arrived broken. What gives? 

Aw shucks! That's annoying. We do our best to pack orders so nothing breaks and breakages are rare. If you receive a broken item, please email orders@quittnerhome.com immediately with a photo of the broken piece(s), the damaged packaging (if applicable), and your order number so that we can help. If possible, please include the order number in the subject line of your email. 

Tracking says my order was delivered...but either it's invisible or it didn't show up. What do I do? 

First, try waiting a few days. 90% of orders will show up within a week of being marked "delivered." If that doesn't work, we recommend contacting your shipping carrier using the tracking number sent to you when your order shipped. Once we hand off a package to a shipping carrier, they are responsible for getting it to you. We cannot be held responsible for lost or stolen packages.

Returns & Exchanges

View our policy on returns, refunds, and exchanges.